Automatic Bank Drafts (ACH)
If you already have ACH direct deposit set up, you are not affected by this change, and no changes will be made to your account.
To set up automatic payments made directly from your bank account, fill out the ACH form (available here) and submit it, along with a voided check, to the Utilities Financial Services Division. You may submit these materials in person, by mail, via fax, or scan the documents and send them by email. This step is only required for new ACH requests, existing ACH payments are not affected by the online payment system change.
- In Person or by Mail: Utilities Financial Services, City Hall, 113 West Mountain Street, Fayetteville, AR 72701
- Via Fax: 479-575-8317
- By Email: email@example.com
Pay by Phone
To pay by phone, call 844-719-3598 or 479.521.1258, Option 1. You will need to have your utility account number handy. Phone payments can be made with Visa, Mastercard, or a one-time check payment.
Pay by Mail or in Person
You may mail or drop off your payment here:
Utilities Financial Services
113 W. Mountain Street
Fayetteville, AR 72701