Online Services

Utility Bill Payments & Inquiry

The City of Fayetteville provides Water, Sewer, and Solid Waste utility bill payments and inquiry "on the Phone" and "on the Web". All you will need is your full utility account number and the service address of the bill you are paying or inquiring.

Payments may be made using your checking account, VISA, or MasterCard. Your transactions are protected with 128-bit SSL encryption provided by VeriSign. A 2.5% convenience fee for using this service will be charged to your checking or credit card account in addition to your utility payment. For example, a $100.00 payment would cost you $102.50 using this service. The convenience fee is paid to cover the cost of providing this service.

Inquiry of your utility account is available to find the current status, last payment date, last payment amount, current account balance, current due date, and previous twelve months usage details.

Citizen Request for City Services

Online Citizen Customer Service Requests give citizens an easy way to request City services and report non-emergency problems. If desired, citizens can receive an e-mail confirming their submission and an e-mail upon the completion of their request.

When a Service Request is submitted, the system generates a Service Request Number that can be used to check the status of the request at any time.

Building Inspections and Plan Checks

The online Permiting and Inspections application allows individuals to check the status of a permit application, make an inspection request and check on the status of a requested inspection.

AccessFayetteville Frequently Asked Questions

AccessFayetteville is a new way for you to communicate with the City of Fayetteville. There is an Internet module and a telephone module available for you to AccessFayetteville.

AccessFayetteville's phone network is a 24-hour automated telephone service, provided at no charge, to assist callers with obtaining information anytime — day or night. To call accessFayetteville on the phone dial 479-718-7600. Callers may also inquire about and pay a water & sewer utility bill with a credit card using their touch-tone phone. Callers with a building permit issued by the City's Building Safety Division may request an inspection, again anytime day or night.

All of the services and information available on the phone are also available through the City's website at www.accessfayetteville.org.

AccessFayetteville is not intended to reduce individual customer service you receive during normal business hours. A telephone number is available at the end of most messages to assist you in obtaining more information. And, during normal business hours, you may always reach a Customer Service Representative in our Call Center by pressing 1000 on your touch-tone phone during the system greeting.

We welcome you to accessFayetteville, on the phone and on the web! Call us or log on.