Staying Informed

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Frequently Asked Questions

  1. What services are provided by the Transportation Division?

The City of Fayetteville Transportation Division provides maintenance for City streets, right-of-ways, drainage systems, traffic signals, and sidewalks.  Additionally, the Transportation Division provides new traffic signal, sidewalk, and trail construction utilizing existing City staff, vehicles, and equipment.

  1. How can citizens report pot holes or streets in need of repair?

Pot holes and other requests for street maintenance or repair can be reported by contacting the Transportation Division office by phone at (479) 575-8228, sending an e-mail to transportation@fayetteville-ar.gov, or by submitting a Customer Service Online Service Request.

  1. Is the Transportation Division responsible for the maintenance and repair of all streets located within the City of Fayetteville limits?

No, not all streets fall under the City of Fayetteville right-of-ways. Private streets, such as streets maintained by Property Owner Associations, are the responsibility of the property owner. Certain streets fall under the Arkansas State Highway and Transportation Department (AHTD) right-of-ways. This includes all or a portion of the following:

    • Interstate 540
    • Highway 265 (Crossover Road)
    • Highway 45 (Mission Boulevard)
    • Highway 112 (Garland Avenue, Razorback Road)
    • Highway 16E (Huntsville Road)
    • Highway 16W (Wedington Drive)
    • Highway 62 (Martin Luther Kind, Jr. Boulevard)
    • Highway 180 (Gregg Avenue, Township Street)
    • Highway 156 (Willoughby Road)
    • Highway 71B (College Avenue, Archibald Yell Boulevard, School Avenue)

Questions or concerns regarding areas maintained by the State of Arkansas can be reported by contacting the local AHTD office by phone at (479) 251-8418.

  1. How can citizens report a street light outage?

The majority of street lights are maintained by the utility service provider (electric company) for the area in which the street light is located.  The City of Fayetteville Transportation Division accepts service requests for street light outages and will report the information to the appropriate utility service provider as a convenience to citizens.  Please be prepared to provide the following information:

    • Name
    • Address (A street address is required.  If the light is not located at a specific address, please provide the closest available street address)
    • Telephone Number
    • Pole Number
    • Utility Service Provider (AEP/SWEPCO or Ozarks Electric)

Street light outage reports can be made by contacting AEP/SWEPCO at (888) 216-3523 or Ozarks Electric Cooperative at (800) 521-6144 or by contacting the Transportation Division office at (479) 575-8228, sending an e-mail to transportation@fayetteville-ar.gov, submitting a Customer Service Online Service Request.

  1. How can citizens obtain assistance with flooding problems or clogged storm drains?

The Transportation Division has a drainage maintenance program to ensure that drainage systems on public right-of-ways and improved drainage systems, accepted by the City, are free of uncontrolled growth and blockages.  Included among the activities performed are:

    • Cleaning and reshaping of drainage ditches
    • Removal of silt and debris from drop inlets
    • Installation of drain tiles and French drains
    • Inspection, cleaning and maintenance of bridges
    • Other drainage related repairs 

The maintenance listed is restricted to street right-of-ways and drainage easements only and is performed in order to provide needed drainage capacity and to reduce flooding incidents.  Requests for drainage maintenance can be reported by calling the Transportation Division office at (479) 575-8228, sending an e-mail to transportation@fayetteville-ar.gov, or submitting a Customer Service Online Service Request.

  1. How can I find the traffic count for a certain street or area in Fayetteville?

The Arkansas State Highway and Transportation Department maintains traffic volume counts on their website.

  1. How can I report vegetation growing too close to power lines or street lights?

All power lines and the majority of street lights are maintained by the utility service provider (electric company) for the area in which the street light and lines are located.  The City of Fayetteville Transportation Division does accept service requests for vegetation encroaching on street lights/power lines and will report the information to the appropriate utility service provider as a convenience to citizens.  Please be prepared to provide the following information:

    • Name
    • Address (A street address is required.  If the light/power lines are not located at a specific address, please provide the closest available street address)
    • Telephone Number
    • Pole Number(s) for the street light(s) into which the vegetation is growing, and/or 
    • Pole number(s) attached to the power lines into which the vegetation is growing
    • Utility Service Provider (AEP/SWEPCO or Ozarks Electric)

Impeding vegetation reports can be made by calling the Transportation Division office at (479) 575-8228, sending an e-mail to transportation@fayetteville-ar.gov, submitting a Customer Service Online Service Request using the application available on this web site, or by contacting AEP/SWEPCO at (888) 216-3523 or Ozarks Electric Cooperative at (800) 521-6144.