Staying Informed

AccessFayetteville provides numerous ways to stay informed about your local government.

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Question

How do I check for a water leak at my house?

Answer

To start a water leak test, first walk out to your meter, remove the lid and write down the current meter reading. Do not use any water in your home for three to four hours. Then write down the current reading. If the numbers changed, the leak would be between the meter and the house. This line belongs to you, the customer. Subtract the first reading from the last and this will tell you how much water you lost during the test. 

A small leak may take longer to show a difference on your meter. If you are not convinced with the 3 to 4 hour tests, choose a day when no one will be at home for 10 to 12 hours. If you determine a leak is present, look for the leak. You can start by looking for a wet spot on the ground between the meter and your home. 

If no leaks were found in this manner, inspect your pipes, lines, connections and valves under your home or in your basement. 

Inspect your hot water tank, and check your toilets. You could have a silent leak in your toilet. To test for this problem, put some food coloring in the back of the toilet. Don't flush for several hours. If the dye comes down into the bowl, you have a leak. Your toilet can continue to overflow after the toilet noise has cut off. Sometimes the rubber stopper in the bottom of the tank will not close properly causing a loss of water. Also inspect the chain that connects the handle and the stopper. It may become entangled also causing the same problem. The round bobber-like float may also need bending down to shut the water off earlier before it runs over the overflow pipe. 

For more information on water leaks tests, contact the Fayetteville Water and Sewer Maintenance Department at (479) 575-8386.  

Please note.  Do not turn valve off in meter box. If you should damage this valve, you could be responsible for the cost of repair or replacement. If you need to have an emergency turnoff of your water, call the Fayetteville Call Center at (479) 521-7700.

For after hours emergencies, call Fayetteville Police Central Dispatch at (479) 587-3555 option "1".