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Utility Billing Documents
Frequently Asked Questions
Questions
- Can we accept credit cards or checks over the phone?
- Where can I make my utility bill payment?
- Do we draft utility bills from checking and/ or savings accounts?
- When is my bank draft taken out of my bank account?
- When is my bill due?
- I have compared my bill to my neighbor's - why is mine higher? We have the same size house.
- Why is the sewer portion of my bill higher than my water?
- How many gallons could leak through a running toilet in the span of ten minutes?
- Can I change my due date?
Answers
- Can we accept credit cards or checks over the phone?
Yes, you may pay your utility bill over the phone with a check or credit card. Dial 479-718-7600 and enter message number "2400". A 2.5% convenience fee for using this service will be charged to your checking or credit card account in addition to your utility payment.
- Where can I make my utility bill payment?
- Payments can be made at any Fayetteville Branch of The Bank of Fayetteville or Arvest Bank. Payments must be made at least 48 hours prior to the due date to reach our office in a timely fashion. Past due payments and payments for is connected service cannot be accepted by the banks.
- Do we draft utility bills from checking and/ or savings accounts?
- Yes, but there are some requirements. We can only draft on accounts where our utility customer name and the checking and/or savings account are the same name. Your utility account must be at a zero balance in order to begin drafting.
- When is my bank draft taken out of my bank account?
- On the last day net on your Utility Bill.
- When is my bill due?
- Twenty days following the bill mail date. A 10% penalty will be assessed on the 21st day and a disconnect notice will automatically be generated.
- I have compared my bill to my neighbor's - why is mine higher? We have the same size house.
- Water and sewer bills are based on consumption. The national average per person per month is 2000 to 2500 gallons. This would be for personal hygiene usage only. Families' consumption can vary greatly based on individual habits.
- Why is the sewer portion of my bill higher than my water?
- Sewer surcharges are higher than water charges. This is due to the state of the art sewer treatment facility the City is required to maintain.
- How many gallons could leak through a running toilet in the span of ten minutes?
- A running toilet could leak, depending on certain variables (size of tank or valve, water pressure, etc.) between 1 1/2 - 50 gallons thus costing water and sewer charges.
- Can I change my due date?
- No. There are nine billings cycles in the utility system. Meters are read according to geographic location. The week following the meter being read the cycle is billed.