Frequently Asked Questions

Yes, you may pay your utility bill over the phone with a check or credit card. Dial 479-718-7600 and enter message number "2400". A 2.5% convenience fee for using this service will be charged to your checking or credit card account in addition to your utility payment.

Yes, but there are some requirements. We can only draft on accounts where our utility customer name and the checking and/or savings account are the same name. Your utility account must be at a zero balance in order to begin drafting.

On the last day net on your Utility Bill.

Twenty days following the bill mail date. A 10% penalty will be assessed on the 21st day and a disconnect notice will automatically be generated.

Water and sewer bills are based on consumption. The national average per person per month is 2000 to 2500 gallons. This would be for personal hygiene usage only. Families' consumption can vary greatly based on individual habits.

Sewer surcharges are higher than water charges. This is due to the state of the art sewer treatment facility the City is required to maintain.

A running toilet could leak, depending on certain variables (size of tank or valve, water pressure, etc.) between 1 1/2 - 50 gallons thus costing water and sewer charges.

No. There are nine billings cycles in the utility system. Meters are read according to geographic location. The week following the meter being read the cycle is billed.